Call 800-733-4981

Welcome to Nature's Farmacy

Customer Service

 

Shipping & Delivery

All orders received before 2:00 p.m. EST will be shipped the same business day to the best of our ability.  Orders received after 2:00 p.m. EST or on the weekend will be shipped the next business day.  Also, call us directly for overnite, 2 day air or three day air orders to ensure timely delivery.  Weekend days are not counted in air delivery time frames.

UPS estimated delivery map
USPS estimated delivery map
FedEx ground estimated delivery map
Privacy & Security
            

Protection of your personal data, and maintaining your privacy, is your right and our responsibility. We take this matter very seriously, which is why we use not one, but several measures to ensure an absolutely safe shopping experience. You can shop in confidence knowing that Nature’s Farmacy is taking many precautions to help keep your personal information secure.

We respect your privacy and will do everything we can to protect it. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.

We take great care in storing and using your personal information. We never rent, sell, or distribute your customer information, including your email address, to any third party. 

We collect no personally identifying information from or about visitors which is not specifically and knowingly provided by those visitors.

We collect information for the following purpose(s) only:

  • Completing or supporting an order
  • Enabling you to checkout more quickly on future visits
  • Contacting you to promote our site, products or specials

Collecting your information when you order allows us to process and mail your order to the address you provide. We will email you an order confirmation and a shipping confirmation.

We may also use your email address to send you an email announcement about our special offers or new products. You may opt out of further mailings through an automatic unsubscribe option on every email.

For more information on Privacy and security, please view the Privacy and security page
Returns & Replacements
For all returns and replacements, please call 770-284-8969.  
Ordering

Shipping Time Frame

All orders received before 2:00 p.m. EST will be shipped the same business day to the best of our ability.  Orders received after 2:00 p.m. EST or on the weekend will be shipped the next business day.  Also, call us directly for overnite, 2 day air or three day air orders to ensure timely delivery.  Weekend days are not counted in air delivery time frames.

 

Methods of Shipping

USPS/Mail

  • Priority Mail
  • Priority Mail Express

United Parcel Service

  • UPS Ground
  • UPS Next Day Air
  • UPS Two Day Air
  • UPS Three Day Air Select
Payment, Pricing & Promotions

In order to maximize your shopping experience, we accept the following payment types:

  • VISA
  • AMERICAN EXPRESS
  • MASTERCARD
  • DISCOVER
  • PayPal

Secure Credit Card Processing Using Authorize.Net

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. Authorize.net  adheres to strict industry standards for payment processing.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Viewing Orders
Once an order has been made, an invoice will be sent to the purchaser's email address. The purchaser may log into their account periodically to check the status of their order.
Updating Account Information
At anytime you can update account information by loging into the account and making desired changes,