United Parcel Service and Federal Express have suspended AIR Service Guarantees globally
as of April 4, 2020.This means UPS or FedEx AIR shipments (Overnight, 2-Day Air and 3-Day Air) do not have guaranteed delivery time or money back guarantee. No refund is available if UPS or FedEx does not get it there on time. We have no control over this policy.
This is effective Monday 4/6/2020. This is in effect until further notice.
Shipping Time Information
- Orders received before 2:00 pm EST will be scheduled to ship the same business day.
- Orders received after 2:00 pm EST, MAY ship the same business day, to the best of our ability, otherwise next business day.
- Orders received after 5:00 pm EST Friday, Saturday, Sunday and Holidays will ship the next business day. Our orders process constantly over weekends and holidays but are picked up first following business day.
- For all Air Shipment Orders and International Orders we recommend calling us directly at 1.800.733.4981 to confirm service availability and timely delivery.
USPS - United States Postal Service
- Priority Mail, Priority Mail Express, First Class Mail: Monday through Saturday
- International: Priority Mail International, Priority Mail Express International
FedEx – Federal Express
- FedEx Residential Home Delivery: Tuesday through Saturday
- FedEx Overnight, 2 Day Air and 3 Day Air Delivery (Order MUST BE RECEIVED by NOON EST TO SHIP SAME DAY): Monday through Friday
- FedEx 2 Day Air (delivery by end of second business day)
- FedEx 3 Day Air (delivery by end of third business day)
- FedEx Overnight Saturday Delivery: Saturday – Ships Friday by Overnight Air plus a Saturday fee. TWO separate fees.
UPS - United Parcel Service
- UPS Ground Delivery: Monday through Friday
- UPS Next Day Air, 2 Day Air and 3 Day Air Delivery (Order MUST BE RECEIVED by NOON EST TO SHIP SAME DAY): Monday through Friday
- UPS 2 Day Air (delivery by end of second business day)
- UPS 3 Day Select (delivery by end of third business day)
- UPS Overnight Saturday Delivery: Saturday – Ships Friday by Overnight Air plus a Saturday fee.TWO separate fees
Flat Rate Shipping when offered by Nature's Farmacy:
- Flat Rate Shipping Service: UPS, FedEx, USPS chosen at the discretion of Nature’s Farmacy
- Not available on Air shipments or International shipments
Free shipping is available to ship to lower 48 continental US States. It is available through Coupons, Paw Point Rewards or Specials. Air Shipments (Overnight, 2 Day or 3 Day), International orders and Kennel Block Orders are excluded from Free Shipping offers. Free Shipping Dollar Amount is not to exceed $25.00.
International Shipping Terms and Disclosure
You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Nature’s Farmacy is not responsible for any losses or costs incurred by you, the customer. As the purchaser, you are solely responsible for any taxes, tariffs, duties, levies, fees and/or any other expenses related to importing the products you order. You are also responsible for any import restrictions, prohibited import items, and other duties.
If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind.
Please check with your country's customs office regarding the import of the products you wish to order. By ordering you agree to these terms.
Australian Customers: Please check with AQIS (https://www.border.gov.au/Trav/Impo) to make sure that you have all of the proper documentation necessary for importation of our products into your country
NATURE’S FARMACY RETURN POLICY
PRODUCTS MANUFACTURED BY OR FOR NATURE’S FARMACY
- We offer a 100% Money Back Guarantee on products manufactured by Nature’s Farmacy.
- You must return the item within 90 days of your purchase for a refund.
- You must contact us to receive authorization for the qualified return and receive an RMA number by calling 1.800.733.4981 or emailing firstname.lastname@example.org. Returns sent without pre-authorization may not be eligible for refund.
- Returns must be sent by USPS, UPS or FedEx to:
- Items returned at your choice: Shipping cost is non-refundable. We encourage you to insure your package for the full retail value. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. We do not accept COD Returns.
- If the return is due to the item being damaged, defective, wrong item sent, etc. from Nature’s Farmacy, a pre-paid, insured shipping label will be provided to you.
PRODUCTS NOT MANUFACTURED BY NATURE’S FARMACY
- You must return the item within 30 days of your purchase for a refund.
- IMPORTANT: Item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging.
- Items returned at your choice: Shipping cost is non-refundable. We encourage you to insure your package for the full retail value. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
- We cannot accept out-of-date products for return credit.
- Returns must be within 90 days of purchase.
- Products purchased from any of our retailers must be returned to the retailer.
- AS-IS items from the Clearance section on our Nature’s Farmacy website are not returnable or refundable.
- We do not charge a restocking fee on returns.
- Exchanges are not available. You may return an item at your expense for a refund and place a new order for your desired item.
COUPONS AND PROMOTIONAL OFFERS
Only one coupon or special offer or promotional offer can be redeemed at any one time. Coupons are non-transferable and are not redeemable for cash or credit. Certain items may not qualify for any coupon/promotional offers. If this is the case, your coupon will not be valid at checkout. Please contact our customer service department if you have any questions or concerns regarding exclusions email@example.com 1.800.733.4981