Shipping & Returns

Any Free Shipping Special, whether part of a weekly special or a Paw Points Rewards Coupon is only valid for eligible orders in the continental 48 lower United States. Expedited Shipping, International orders and those containing Kennel Blocks are excluded from any Free Shipping offer and the Free Shipping Dollar Amount is not to exceed $25.00. 

 

SHIPPING UPDATE!!!

In these unprecedented times in our nation’s history, it was announced today that

United Parcel Service HAS globally suspended the UPS AIR Service Guarantee.

Fed Ex, however, HAS NOT suspended their AIR Service Guarantee at this time.
This means any UPS Express shipment (Overnight, 2-Day Air and 3-Day Air) that previously had a guaranteed delivery time frame and a money-back guarantee, is no longer guaranteed. No refund if UPS does not get it there on time. We have no control over this policy. We are making customers aware of this new UPS policy effective today, Wednesday 4/1/2020.

This is in effect until further notice.

 

 

Shipping Time Frame Information

  • Orders received before 2:00 pm EST will be scheduled to ship the same business day.
  • SOME orders received after 2:00 pm EST, MAY ship the same business day, to the best of our ability.
  • Orders received after 5:00 pm EST Friday, Saturday, Sunday and Holidays will ship the next business day.
  • UPS Next Day Air, Next Day Air Saturday Delivery, 2 Day Air and 3 Day Air and International Orders must call us directly at 1.800.733.4981 to ensure timely delivery.

 

USPS - United States Postal Service

Domestic Services

  • Priority Mail
  • Priority Mail Express
  • First Class Mail

International Services

  • Priority Mail International
  • Priority Mail Express International

FedEx – Federal Express

  • FedEx Express Services – Order MUST be received by NOON for it to be shipped the same business day
  • FedEx Residential Services – FedEx delivers Tuesday through Saturday
  • FedEx First Overnight, Priority Overnight and Standard Overnight are delivered Monday through Friday
    • FedEx Overnight Saturday Delivery – Must Ship on Friday ONLY by NOON via any overnight FedEx service with an additional FedEx Saturday Delivery fee for a total of TWO separate FedEx fees

UPS - United Parcel Service

  • UPS Next Day Air (delivery by 10:30 a.m. next business day *these times vary by location)
    • UPS Next Day Air Saturday Delivery – Must Ship on Friday ONLY by Next Day Air (10:30 am) service with an additional UPS Saturday Delivery fee for a total of TWO separate UPS fees *Must be called in during business hours, no option available online for this method
    • UPS Next Day Air Saver (delivery by 3:00 p.m. next business day)
    • UPS 2nd Day Air A.M. (delivery by 10:30 a.m. second business day)
    • UPS 2nd Day Air (delivery by end of second business day)
    • UPS 3 Day Select (delivery by end of third business day)
    • UPS Ground (delivery based on distance to destination; 1-5 business days)

 

Flat Rate Shipping Information

  • Flat Rate Shipping will be shipped using either USPS or UPS at the discretion of Nature’s Farmacy
  • Flat Rate Shipping does not qualify for any expedited or guaranteed delivery date
  • International Orders do NOT qualify for Flat Rate Shipping
  • Flat Rate Shipping only applicable to orders placed online through website